Technical Account Manager

Wellingborough, Northamptonshire (with hybrid working)

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are now looking for a Technical Account Manager to join us on a permanent, full-time basis, working remotely one day per week (subject to business requirements).

The Benefits

• Salary of £50,000 - £55,000 per annum
• Bonus
• Family health cover
• 25 days’ holiday per year (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e., discount schemes, including E-vouchers and gift cards, gym membership as well as a recognition platform
• Critical Illness Cover
• Tailored development and career opportunities
• Company sick pay

If you have experience in an IT role in the logistics industry and a background in managing projects and achieving tight deadlines, this is an unmissable opportunity to step into an engaging role with our global company.

Joining a business renowned for our consistently excellent quality of service, you’ll play a key role in driving our continued success and supporting our rapid growth as we strive to become the world’s preferred supply chain logistics company.

In return, we’ll ensure you’re equipped with everything you need to excel in your role, including an excellent range of benefits, great bonus schemes and flexible working options.

The Role

As a Technical Account Manager, you will provide technical support to our clients.

Overseeing IT projects and system development activity, you’ll liaise with site management to support the implementation of projects and IT outputs, ensuring they’re delivered on time, within budget and in line with the customer’s expectations.

Acting as the initial point of contact for system queries, you’ll build excellent relationships with clients, managing their expectations while ensuring issues are solved in a professional and timely manner.

Additionally, you will:

• Work with the IT Department to gain required support for IT and system improvements
• Support internal improvement reviews
• Ensure all activity has been costed, communicated and approved by the customer
• Keep abreast of industry trends and technology
• Produce accurate and timely management information and reporting
• Ensure all company procedures are adhered to

About You

To be considered as a Technical Account Manager, you will need:

• Experience in a similar role in the logistics industry
• Warehouse Management Systems experience at a Super User level
• Experience of managing projects and achieving tight deadlines
• The ability to design overall systems solutions to meet specific customer requirements and deliverables
• The ability to lead and influence teams in an environment of change
• Proficiency in Microsoft, including Power Point, Excel, Vision and Power BI
• Excellent communication skills at all levels

Other organisations might call this role IT Account Manager, IT Account Director, IT Project Manager, IT Services Manager, or IT Service Support Manager.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.

So, to take the next step in your career as a Technical Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.