Alarm Receiving Operator

(Rotating shift pattern working both days and nights)

8am – 8pm for day shifts and 8pm – 8am for night shifts

£23-24K

Havant

Do you hold an SIA AND CCTV license?

Are you able to work a continental shift pattern?

Are you looking to move away from security work on the door and move into a more stable, permanent, full-time position with a company who encourage career progression?

If the answer to both questions above then this could be the role for you.

As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms. You must hold a SIA CCTV licence for this role.

The company offer a 23K salary rising quickly to £24K, and a good benefits package including private healthcare, employee assistance programme, discounted gym membership, on-site parking, pension and others.

Main Duties

• Alarm handling and CCTV Operating on our bespoke software
• PC data entry and basic administration duties
• Edit and handle customer records
• Follow procedures methodically and upholding excellent standards
• Deal with customer requests via telephone and email in a professional nature
• Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
• Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.
• Provide routine system support to all clients - system testing, administering alarm configurations
• Participate in departmental administrative duties when needed
• Report all events and actions taken in a clear, legible, and accurate written format.
• Ensure smooth handovers between operators and shifts

Skills and Knowledge

• In date CCTV and SIA license is essential
• Ability to work both nights and days on a rotating shift pattern is essential
• Clear, effective communication and strong interpersonal skills
• Able to evaluate a situation under pressure using good judgement skills