Team Leader- London City Airport
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Position Overview & Specifications
We are looking for exceptional individuals used to working to Key Performance Indicators and driving sales to support the Store Manager with the day to day operation of the store to maximise profit through effective management of the team.
The Accountabilities
- Creating a customer service led culture which is always striving to improve performance
- Ensuring all staff deliver a professional, friendly service to all customers
- Play an active role on the shop floor with the team
- Work with the management team to maximise opportunities to drive sales and increase footfall
- Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
- Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
- Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
- Performance management of staff – lateness, absence, poor work rate, poor service
- Deliver a legal, safe and secure workplace
- Deputise for Store Manager / Deputy Manager in their absence
The Requirements
- Previous experience of working in a customer focused retail environment
- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging Key Performance Indicators
- Flexibility towards working hours
- Strong communication skills
Format of Business
Shift Pattern
Hours / Week
Full Time / Part Time
Salary Up To
County
Country
Post Code
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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