Customer Experience Manager (Complaints)

Permanent Contract ,37 hours per week

Closing Date: 25 May 2023

Interview/Assessment Day: 5 June 2023

Are you an experienced Customer Experience Manager who strives to put the customer at the heart of the organisation? Are you creative and able to think innovatively about how to we can use the customer voice to shape our services, as well as having a keen eye for detail to manage customer complaints? If so, look no further. We have a fantastic opportunity to join our Insight and Improvement team as our Customer Experience Manager!

So what are we looking for?

It goes without saying we’ll need you to have recent and relevant experience in a customer service or customer experience management role. You’ll be well versed in dealing with a high case load of complaints – being able to bring them to successful resolution and embed any learning from complaints into the business. We’ll also need you to be able to understand regulatory requirements and be able to translate them into an effective operational approach and report on our compliance. It is key that you’ve got excellent communication and relationship building skills, and that you can empathise with and understand our customers.

No social housing experience? No problem. We’re open to new ideas at whg so we welcome applications from other sectors.

If this opportunity excites you, please check out the job description for full details about the role.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

Closing Date: 25 May 2023

Interview/Assessment Day: 5 June 2023