Client Care Analyst - Polish Speaking

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

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  Act as a key point of contact for a breadth of client queries (all Visa services, systems, products and policies) and complaints

• Identify clients’ requirements and provide appropriate solutions, escalating more complex or sensitive issues

• Provide support to clients to agreed standards of efficiency and quality

• Demonstrate good knowledge of all Visa products and policies to ensure quality client issue resolution and client satisfaction

• Effective and excellent written and verbal communication skills

• Create and deliver presentations to the external client and represent the Visa Brand effectively.

• Provide support during Incidents ensuring internal and external stakeholder communication is up to date

• Experience in banking or financial services industries or a technical support role
• Must be fluent (written and verbal) in Polish
• Analytical, resourceful and persistent problem solver
• High level of communication skills both verbal and written
• Passion for client service - proven experience of working in a client-focused environment
• Appetite for learning - ability to grasp and understand information and systems quickly, has to pass