Fitting Room and Service Specialist

The Fitting Room and Service Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights.

Key Responsibilities:

● Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room

● Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times

● Actively takes non peak CSL segments supporting overall store sales

● Supports SLT in planning & executing product education by leveraging all company & brand tools

● Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback

● Demonstrates high level of brand knowledge including store standards supporting overall store execution

● Supports SLT in reviewing Mystery Shop report & actively plans training to improve results

● Ensures customer experience at cash wrap is efficient & service standards are of a high level

● Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders

● Supports overall store by demonstrating & training all brand and store initiatives

Qualifications/Preferences

● Ideally has a minimum of 1 years experience within a customer service focused environment

● Exhibits an authentic desire to exceed the customer’s expectations

● Proven ability to meet or exceed goals preferred

● Demonstrates a sense of urgency

● Has a healthy, competitive spirit, while maintaining a team focus

● Is resilient and bounces back quickly from setbacks

● Pursues opportunities to take on more responsibility

● Seeks out coaching from leaders and peers to improve productivity; leads own learning

● Demonstrates ability to improve customer satisfaction and drive customer loyalty

● Demonstrates excellent store operational skills

● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Key behaviours/Approach

● Ability to communicate effectively; both verbal and written

● Ability to form an effective and positive working relationships with other team members

● Ability to work in a team environment to achieve goals

● Have a genuine passion for retail

● Demonstrate genuine desire to provide excellent customer service

● Ability to multitask with attention to detail

● Enthusiastic and positive attitude to work

● Strive towards our best place to work ethos

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (required)

Work Location: One location