Contract Manager - BPO (Remote)

We are looking for an experienced Contract Manager to join the team at Ventrica!

The Role:

Within this role, you will negotiate and manage all the contracts for a complex client specific account and any other clients . You will be involved with critical work in a legal setting, meaning you will need to work efficiently and be responsible. You will understand the requirements of any contract or agreement that the employee is entering and provide advice surrounding the terms and conditions when required.

Duties and Responsibilities:

• Creating standard and tailored contracts for company use
• Managing any amendments to clients contracts
• Meeting clients to discuss any changes
• Being informed of the requirements, duties and obligations of our client to ensure alignment with the company’s goals and industry regulations
• Ensuring compliance with guidelines and monitoring changes to government regulations
• Making changes according to updated guidelines
• Maintaining and updating contractual records
• Researching legal cases
• Preparing legal documentation
• Handling confidential case or client information

Skills required:

• Excellent written and verbal communication
• In depth research skills
• Strong organization skills
• Good judgement and discretion
• Understanding of legal agreements and financial analytics
• Able to negotiate or persuade
• Attention to detail
• Strong presentation skills
• Great knowledge of the client and companies polices and procedures

Education and Training:

Essential:

• Experience within a legal setting for a minimum of 3 years
• Experience dealing with contact negotiations
• Previously worked with government regulations and guidelines

Desirable:

• Bachelor’s degree in Business, Administration, Management, Contract Law
• Diploma in Legal Studies, Legal Secretaries, Law and Practice

Why Work for us?

• Remote work
• Annual holiday entitlement for full time staff is 28 days (including bank holidays).
• We love sharing UK Wide Retail Discounts
• Health care plan and pension
• We Care about your wellbeing so offer our Employee Assistance Programme
• We have Mental Health First Aiders and provide training for all our managers
• We love to have fun with regular socials
• Ongoing Learning and Development
• We Love our planet, so after probation we will gift you a tree that we be planted in our Ventrica forest, and we will then share how you are making an impact with carbon footprint
• We love our community, so if you raise money for charities, we match it
• We love our Ventrica family, so all new parents receive a welcome pack

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.