Student Enquiries Officer

About us

We are a world-ranking University and endeavour for our support services to match. The Student Enquires Centre is Customer Services Excellence Accredited, recognising that the customer service the team provide is exceptional. The team comprises of customer care professionals who provide information, advice and support to all registered students. Student and Registry Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high quality student experience. We also play a key role in co-ordinating UCL's governance processes and academic quality assurance operations.

About the role

The Student Enquiries Centre are currently recruiting 3 x Student Enquiries Officer positions.

The Student Enquiries Officer is a customer focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, askUCL.

The primary work location for these roles will be UCL East, however, candidates appointed to the role will be expected to travel to Bloomsbury Campus on a regular basis and will be based at Bloomsbury until the Marshgate building opens. 2 x Student Enquiries Officer roles will be funded from 01 August 2023 and 1 x Student Enquiries Officer role will be available earlier.

About you

We are seeking individuals who are passionate about providing exceptional customer care.

Candidates must be proactive, solution-focused and have an excellent attention to detail.

They must have a proven ability to communicate effectively, work well within a team and experience of working in fast-paced environments.

What we offer

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/