Customer Service Advisor - Email, Phone and Livechat
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Position Overview & Specifications
Customer Service Advisor - Full Time/Permanent
Glasgow City Centre
£23,000
Hybrid working after initial training is complete
We are currently recruiting for a client who are a leading business within the communications industry. They are an award winning company and leading provider within several business markets.
Role:
- You will be speaking to clients via phone, live chat and email
- You will act as the prime customer contact point for all query types
- Keeping clients up to date throughout
- Escalating issues in a timely manner
- Handle and resolve end to end customer enquiries aiming for a first time fix
- Clearly communicate timelines
- Liaise with internal teams
- Actively manage the back office/admin to make sure that customer service levels are met
Apply now and a member of the team will be in touch to discuss your application!
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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