Customer Service Administrator

Tyrefix is the leading service provider of tyre repairs and replacements to the off-highway market with over 100 breakdown vehicles nationwide, we pride ourselves on providing an unmatched national breakdown service where our customers come first. Due to our continued success, we have our sights set on significant growth and with this comes the opportunity to recruit a Customer Service Administrator to join our team.

To overall role is to be responsible for providing a comprehensive efficient and effective service. A key responsibility will include monitoring, inspecting, and proposing measures to correct or improve Tyrefix services by investigating and setting standards for quality and health and safety.

Duties:

• Provide quality customer service skills via telephone and email ensuring proactive and reactive communication with customers.
• Investigating all job cards to ensure that works has been carried out to the highest of standards.
• Investigating and solving customer problems in a timely manner, escalating to the relevant colleagues where required.
• Carefully maintain compliant and non-conformance of company standards through records and tracking systems.
• To ensure that customer service delivers to and (where possible) exceeds customers’ Quality expectations.
• Chasing retrospective purchase order numbers.
• To ensure all daily documentation is completed correctly and on time.
• Auditing and proof-reading job sheets to ensure all technical and health & safety requirements are met.
• Monitor and action Emails from the Tyrefix & Key Accounts Inbox.
• Support the accounts and Earth Mover Division with customer requests.
• Investigate complaints and incidents using root cause analyse techniques.
• Liaise with other departments and members of staff where complex issues require their assistance.
• Customer satisfaction levels to be maintained/enhanced to ensure business is growth and cross-selling opportunities are created.
• Work as a team to ensure KPI targets for closure of attentions, credits & queries are met.

Experience and competences required.

• Diligent, careful and accurate at all times.
• Excellent communication skills, both verbal and written.
• Computer literate with good working knowledge of Microsoft packages.
• Positive, proactive, and willing to help others.
• Ability to work well under pressure in a busy environment.

Job Type: Full-time

Salary: From £27,000.00 per year

Benefits:

• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location