Night Support Worker

Full Time 42 hours a week

Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable? Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.

You will be working as part of the night team within a direct access hostel to provide support to our homeless clients. You will love helping others by being on hand when they need you. Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

Our night workers will usually work a 12 hour (waking) shift between 19.00pm to 7.00am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.

MAIN RESPONSIBILITIES

• Be the first welcoming friendly face for people coming into the service
• Provide informal support to clients and be a listening ear
• Respond to incoming calls
• Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
• Monitor the service and surrounding areas that are covered by CCTV
• Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
• Perform any other checks or tasks as directed by staff, referring issues to relevant person
• You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
• Maintain clean and tidy communal areas
• Provide detailed handovers to day staff, regarding client safety and support information
• Work in accordance with Health and Safety regulations and policy and procedure
• Attend supervision, appraisal and training as required to carry out the role
• Provide basic First Aid assistance until help arrives – Full training provided
• Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable
• Support your colleagues managing the night service, where required

Attributes & Values

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• Clear verbal and written English
• Good IT and keyboard skills
• Polite, assertive manner, ability to self -motivate
• Passion for working in a client/customer facing role

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.