Customer Service Representative

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Binley Business Park, Coventry providing excellent customer service to customers of a well-known UK building society. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds and with a wealth of experiences.

This role is full-time 37.5 hours/week which will be made up of 5 shifts a week by rota between 8am-8pm Mon-Sun. Our wage is £10.34 per hour, totalling £19,760 per annum.

This role will be starting early May, with 4 weeks of paid, on-site training, so you are equipped with everything you need to start making a difference from your first day on the floor!

If you've worked in call centres before, or even done customer service work before, you probably wonder what makes us any different? Here at TSYS, we are categorically the best at providing customer service solutions for our clients - and our recent victory at the Card and Payments Awards shows just that!

Not only are we recognised across the board for our excellent customer service, we also take pride in recognising our staff. We would never have received such praise had it not been for our amazing teams, and that's why we offer excellent benefits, a fun workplace with a smart-casual dress code, regular events such as Summer and Christmas parties and staff recognition days, awards and certificates recognising staff attributes, and, what's better, over half of all our roles are filled internally. Your next job could be with us, but so could your next job after that! What are you waiting for?

Responsibilities in this role:

• Answering customer queries
• Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
• Providing excellent customer services at all times while building and maintaining a professional relationship with customers
• Processing card payments
• Investigating into recurring issues
• Working with other internal teams to provide a streamlined experience for customers

The ideal candidate would have:

• Customer service experience (face to face or telephone)
• An understanding of credit cards
• Excellent communication and listening skills
• IT skills
• Good level of spoken and written English
• An ability to work as part of a team
• Good telephone manner
• An ability to work under pressure and manage stress
• Customer focused and results-orientated

In return, here are some of our great benefits:

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Full Training provided
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Onsite Parking

TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer.

Job Type: Permanent

Salary: £10.42 per hour

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Coventry, CV3 2SN: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 14/06/2023
Expected start date: 26/06/2023