Social Media Insights Manager

Job Role: Social Media Insights Manager

Function: Brand, Content and Social

Location: Bristol or London (hybrid working)

Salary: £50,000 - £62,000 (London) / £42,800-£53,500 (National) plus car allowance and generous benefits

Closing date: 11th May 2023

Hello, we're TSB, and we’re here to make banking better for everybody.

At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We’re looking someone who is passionate about all things social, data insights and reporting

It's an exciting time in the TSB marketing team – we’re constantly looking for ways to grow and develop our social media channel capabilities and right now we're looking for someone that sits at the very core of everything we do and lead the with way with the creation, development and delivery of TSB’s social data insights and reporting. You’ll be the catalyst for conversation and new ideas by proactively sharing insights and discoveries across both the marketing function and the wider organisation. You’ll have your finger on the pulse of what our customers, and non-customers, are saying online.

They’ll sit within the social media and content team, but work across the whole marketing function to deliver insights, performance, listening and benchmarking data. Delivering weekly and monthly reporting to the whole department as well as feeding into marketing briefs where needed.

To enable this they’ll work within a platform called Sprinklr, working very closely with the Sprinklr team to build new dashboards and reports to support business needs. They’ll also support with the overall strategy of social reporting alongside the Sprinklr roadmap and future opportunities.

They’ll also focus on competitor activity and creative, working closely with our agencies to provide updates on new formats, creative and social features to enable creativity and build relevant content for our channels.

What we need today

We’d love our social media insights manager to have these skills and experience:

They need to have a passion for all things social – the latest trends, channel metrics, and best practice

They need to have extensive experience as an insights manager at either another brand or for an agency.

Have significant knowledge and demonstratable ability in using social media insights and reporting tools, preferably Sprinklr - creating insights dashboards and reporting & analysing data.

Experience in communicating results and insights effectively to all levels of an organisation in a concise, relevant way

What we need tomorrow

We know it takes more than just skills and experience. You will:

Possess the ambition to develop a fulfilling career at TSB

Be able to help shape the social media reporting at TSB leading the way to deliver valuable insight and guidance around performance, creative treatment and approach

Displays accountable behaviours and values – things happen because of you

So if this sounds up your right up your street, come and join our team. We make things happen!

We are TSB.

#LI-GN1

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.