IT Support Engineer

Are you a natural communicator with a passion for technology? Truebyte are an established IT services provider providing specialist services to the AEC industry since 2002. We’re looking for a dynamic, capable engineer with excellent attention to detail, who is looking to work within a multi-skilled service-desk team. We put customer experience and service quality at the forefront of what we do, whilst genuinely helping our people develop in their roles. Truebyte Tech are passionate about making working lives better at a time when the innovative use of technology has never been more vital.

If you have leadership experience within an MSP or delivering in an AEC environment, enjoy building rapport with clients and resolving technical issues, then we would love to hear from you!

What you’ll be doing

• You will log, prioritise, and action 2nd Line support tickets via a helpdesk ticket system, face-to-face on client site, and over the phone
• Work with our AEC customers in an empathetic manner to understand and resolve issues
• You will be involved in project work for our contracted clients such as software deployments and hardware upgrades
• Working closely with other engineers to progress complex tickets effectively, ensuring the highest levels of customer service.
• Undertaking system monitoring tasks and checks for our client base
• Continually looking for ways to improve personal performance

Essential Technical Skills

• Experience in the IT Services industry at 2nd line level
• Windows OS support and AD admin experience
• A good understanding of IT security fundamentals
• Server administration, virtual/physical
• 365 services, configuration and administration.
• AD/Azure AD administration
• A working understanding of IP networks, VoIP/SIP (3CX) and VC
• VPN administration and support
• Experience working with ticket systems and RMM tools

Highly desirable skills

• Delivery to AEC clients
• IT support in environments running CAD/Visualisation/BIM workflows
• Experience of imaging, deployment, and encryption

Attributes required for the role

• Fluent English language communication skills to allow you to provide effective telephone and onsite face to face support. English writing ability for clear and accurate ticket logging and updates
• Proven technical, problem solving and troubleshooting skills
• Consistent punctuality and timekeeping
• High attention to detail with the ability to follow procedure
• Flexibility, accountability adaptability
• A proactive approach to service delivery
• Ability to work as part of a team and on individual tasks
• Capacity to work effectively in multiple client environments

Salary & Benefits

• £28,000 - £32000 per annum DOE, with a 3-month probationary period. We help you settle into your role, getting to know our team & mix of clients
• Truebyte Group Pension Scheme
• Flexibility including some home working where appropriate
• 20 days annual leave (+ bank holidays) + 1 extra day annual leave for every full year of Truebyte employment, up to 25 days
• Individual development plan with progression path
• Training opportunities
• Truebyte Recognition of Excellence scheme
• Team drinks and social events

Job Type: Full-time

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Wil you now or in the future require sponsorship for employment visa status?

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 3 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in London