Sales and Support

Role Title : Sales & Support
Reports to: Sales and Support Team Leader
Location: Heathrow / Hounslow
Hours : 37.5 per week
Salary : £11 per hour

Role purpose

Reporting to the Sales and Support Team Leader working across the terminal supporting the team to ensure we remain compliant and mitigate risk to the business and provide data on FX forms processed to include checking of all paperwork entered for any KYC errors. Your role will be working with both the Operations team and also the frontline team, accurate data analysis working to deadlines and till management will be crucial in this role.

Key accountabilities & responsibilities

• Ensure all FX paperwork processed in your terminal location are checked on a daily basis
• Working a flexible working week inclusive of weekends on both early and late starts as agreed with line manager as per business need.
• To take all FX money delivered and deliver appropriately across all trading stores.
• Keep a daily check on all stationary needs and provide the correct stationary to the relevant trading stores
• Complete and send out accordingly all trackers required for FX trading
• Support the Operations Manager will all maintenance tracking and update all relevant groups created with daily data.
• Complete coin order and deliver according to business demand
• To work efficiently and diligently on frontline tills as and when business required as per agreed roster with line manager
• Supporting the Operations Manager maintain and update any terminal specific operational tasks, including covering for A/L within the team.
• This role will require working across many different business areas across each month, Operations, ATM’s, banking room and frontline tills
• Adhering to all Operations process and procedures

Experience and personal qualities

• Keen eye for detail
• Multi task and ability to use own initiative with all daily tasks
• Ability to stay focussed under pressure
• Provide support across different business areas where needed each month
• Till Management
• Data quality and diligent attention to detail
• Microsoft office skills, including outlook, Excel and word
• Strong communication skills and ability to work alongside Operations Manager/ Sales and Support, Team Leaders and Frontline colleagues.

Job Type: Full-time

Salary: £11.00 per hour