DUTY MANAGER FRONT OF HOUSE CASUAL (R)

JOB DETAILS

REQ00444

18/01/2023

Hayes

£12.00 per hour

0

Casual

REPORTING

To ensure that all guests have a World Class Experience at The Beck and are encouraged to return.
To lead the Hospitality and Volunteer Usher teams in the provision of exceptional customer service in the most profitable way.
To establish a visible and accessible management profile throughout the theatre in order to foster good relations and to provide support, advice and assistance for all staff, volunteers, producers, artists and visitors.

To ensure that Theatre and Hospitality Banking is completed accurately and in a timely manner.
To be the first point of contact for all audience members, responding positively to feedback and dealing with complaints in a calm and professional manner
To be familiar with the responsibilities of all casual Hospitality staff and Volunteer Ushers in order that you can effectively manage them during a shift.

To ensure the company’s H&S Policy is promoted at all times and arrangements have been made for carrying out the policy.
Resolve H&S issues raised by staff and, if necessary, escalate these issues to the Theatre Management.
Accurately report all accidents and near-misses in a timely manner.
Co-Operate fully with any enforcement officer that might visit the venue.
To act as the designated first-aider when required.

Undertake training and development relevant to the successful execution of the job role.

Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.
Attend and, if required, note take meetings.

Previous Experience in a customer-facing role
Experience of managing an event, or leading a shift
Proven experience of maintaining accurate records in order to deal with administrative and financial procedures.

Good levels of numeracy and literacy.
Good IT skills
Ability to communicate with customers efficiently in a courteous, professional manner under pressure

Some understanding of licensing law

A strong customer service focus and a genuine desire to deliver an excellent experience, every time.
A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers.
A presentable, professional and approachable manner which sets an example for others to follow.

Willing to work flexible hours including evenings, weekends and Bank Holidays.

A flexible and positive attitude is required for this post.

Interest in Theatre and Events
First Aid at Work Qualification
Personal License Holder