Westfield Stratford City - Salon Support/Assistant
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Position Overview & Specifications
We are currently recruiting for a confident, organised and fun individual to act as Salon Support/Assistant, who has the ability to make our clients feel welcome when they visit our salons and the motivation to be a success as part of our world-famous brand.
The Brand
We’re a multi-award winning British hairdressing brand with more than 50 years of experience in education, superior client service and haircare expertise. TONI&GUY is a super-brand and quite simply the most famous hairdressing company in the world. We deliver a five star service to all and we are proud to be TONI&GUY.
What We Will Offer You
- Competitive hourly rate of pay
- 28 days holiday per year (including bank holidays)
- Company Pension Scheme
- Generous discounts on all retail products
The Role
We believe our Salon Support employees are vital to the salon running smoothly and effectively. In this role you should:
-
Ensure all clients receive a warm, authentic TONI&GUY welcome.
- Win over the client within the first few minutes of meeting.
- Ensure the client receives a relaxing, but professional shampoo experience.
- Ensure the salon and all positions are sparkling clean and tidy at all times.
- Ensure unattended clients are taken care of and have refreshments if requested.
- Maintain an organised, beautiful Front of House environment.
- Ensuring that you are part of the team and available to help the staff in the salon.
- Support our stylists and technicians in building and maintaining a loyal clientele.
- Deliver hospitality levels of service.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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