E-commerce Anti-Fraud Investigation Operation Regional Manager

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

You will be expected to:

• Own and drive the anti fraud operations team strategy and OKR;
• Lead, build, and retain a team of high performing specialists in a fast-paced environment;
• Direct day-to-day operations of the fraud detection and mitigation areas;
• Identify vulnerabilities in current systems, policies, and products and take actions to mitigate emerging frauds;
• Drive continuous improvement in our antifraud processes to improve efficiency and achieve early detection of fraud
• Develop up-to-date subject matter expertise in fraud detection and prevention within your team;
• Engage with various business, product, technology, and security/risk stakeholders to solve risk problems at scale;
• Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams.

Qualifications

• At least 5+ years of related experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, eCommerce or Tech industry in general;
• At least 3 years of experience in a people management role;
• Detail-oriented, highly analytical, and strong project management skills;
• Ability to understand opposing points of view on highly complex issues;
• Strong ability to gather information from various online sources and community groups;
• Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
• Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels;
• Prior law enforcement and/or prosecution experience a plus;
• About 10~20% of travel if needed and when travel is allowed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.