Client Experience Lead Host

Do you have excellent communication and interpersonal skills?
Are you able to build rapport and long-lasting relationships?
Do you have previous experience working within hospitality or luxury retail?
Are you able to go above and beyond to create exceptional and memorable experiences?
Due to the launch of our stunning luxurious new store concept, we have a brand-new position in our Goldsmiths Stores for a Client Experience Lead. You will be a constant role model for the Watches of Switzerland Group values, and ensure they become a way of working for the whole team, giving every customer (internal and external) an exceptional experience in our stores. You will use excellent communication and interpersonal skills to engage with clients from the moment they enter our stores and create a personable and luxury experience.
You will support the Hosts, Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This a hands-on role involving a variety of tasks; including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.
You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
About you

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills

About us
We put our customers first and we love what we do - big or small, diamonds, gold or silver.
In 2021, the company will begin rolling out a dynamic new store design concept focused on luxury watch brands such as Rolex and Cartier, supported by a market-leading in-store client hospitality experience. The concept will present luxury watches and jewellery in a relaxed environment, providing customers the opportunity to go on an independent journey of self-discovery.
The new concept will have dedicated areas for brands such as Rolex, OMEGA, Cartier, TAG Heuer, Breitling, Tudor, IWC, Hublot and Panerai. These will sit alongside an open, flexible layout with VIP areas and hospitality bars where customers will be able to enjoy a curated food and beverage experience and consider their purchases in absolute comfort.
Rewards
Here at Goldsmiths, our benefits also include sales related commission and staff discount, and we also have a dedicated internal training and development programme to support and nurture you through your career and make the most of your tale.

Job Types: Full-time, Permanent