Customer Services Coordinator
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
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Position Overview & Specifications
- Do you have experience of working in a busy retail or hospitality role?
- Do you have experience of coordinating a team?
- Are you looking for a new challenge?
- Ever thought about working in a library?
Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Service Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions.
We are looking for someone to coordinate our Customer Services Team, to ensure that front line service operations are customer focused at all times, holistic in nature and flexible enough to adapt to changing needs, to provide a world leading customer service.
The Customer Services Coordinator role is 35 hours a week, working a shift pattern which includes weekends.
If you require further information we are holding on campus and online Open Day sessions so you can come and find out more about the role, meet the Customer Services Team and ask any questions.
On Wednesday 8th March 2023 we are holding an on campus Open Day session from 10am to 4pm in the University of Manchester Main Library. There is no need to book just come along. You do not need to attend the whole session.
The location of the Main Library (number 55) can be found at:- display.aspx (manchester.ac.uk)
Don’t worry if you are not able to come along, we are also holding two online introductory sessions on Friday 10th 3rd March 11am-12pm and 2pm-3pm. You do not need to attend both sessions.
We look forward to meeting you.
As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Enquiries about the vacancy, shortlisting and interviews:
Name: Debbie Allan
Email: debbie.allan@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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