United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Hotel Reservation Agent

🏢 The Rubens at the Palace (London, Victoria) • 📍 London, England • 🕒 2 days ago

Salary Range

£21,757 - £30,000

£1,813 - £2,500 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

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Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

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Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

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Position Overview & Specifications

We are currently recruiting for a Reservations Agent to join our central reservations team at Red Carnation Hotels!

The Reservations Office is open 7 days a week from 8am – 9pm and is based at the Rubens at the Palace Hotel. As the office is open 7 days a week this means there will be regular weekend’s involved.

Salary package up to £30,000 per annum (standard salary + incentives).

As a Reservations Agent you will interact with our guests on a daily basis within a fast paced environment delivering high levels of service to provide a long lasting impression. You will respond to guest calls and emails regarding accommodation requests for our 6 London Hotels, 2 Hotels in Dorset and 100 Princes Street, our new hotel in Edinburg. You will have a great understanding of our hotels, promotions, pricing and sales strategies to ensure we exceed our guests’ expectations and achieve targets.

Who are we?

The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

What benefits would you get as a Reservations Agent?

Salary up to 30,000 per annum including incentives
Competitive salary with great incentive scheme
Recommend friend and family bonus scheme worth up to £600
Free meals on duty
Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
Complimentary uniform and dry-cleaning services
Holiday allowance increasing with length of service up to 25 days
Two paid volunteering days each year
Free access to Employee Assistance Programme
Hotel based recognition incentive (Employee of the month up to £200)
Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
Staff Appreciation Annual Party and other Employee Recognition Events

What are we looking for in a Reservations Agent?

Have a positive attitude, warm personality and strong interpersonal skills
Be enthusiastic in delivering outstanding levels of guest service
Be able to work well under pressure and have strong organisational skills
Display a positive, polite and professional attitude at all times
Have excellent communication skills, both verbal and written

If this sounds like the Reservations Agent role for you then apply today!

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

INDHOTEL