Claims Coordinator

Job Overview:

The Housing Network is a socially purposed business providing accommodation and support services to some of the most vulnerable people in society. The business has a fleet of c.65 owned vehicles utilised by employees across the country.

The Claims Coordinator will be fully responsible for managing all motor vehicle insurance claims from end-to-end, proactively looking to resolve as quickly as possible. This role will also be responsible for maintaining fleet operational and on road compliance ensuring vehicles are safe and roadworthy as well as having responsibility for all matters relating to Fleet and Driver compliance along with some reporting on elements of Health & Safety.

The role holder will have proven experience in working in a compliance driven environment, be solution focussed and will be confident to escalate concerns as necessary.

Responsibilities & Duties

• Administration of the vehicle accident process – from initial report through to repair, including liaison with insurers, in line with Company procedures.
• Ownership and management of Company Fleet Policy.
• You will be responsible for ensuring all vehicles remain road legal and comply with all necessary legislation and servicing requirements.
• Operational Fleet Management (e.g. vehicle handovers, fuel card management)
• Continuous monitoring and tracking of drivers as well as supporting with road issues and escalating as required.
• Investigate, report and follow up on maintenance failings.
• Conducts Fleet compliance audits.
• Processing of Penalty Charge Notices and keeping a PCN log.
• Monitoring and reporting on maintenance and damage costs
• Ensure vehicle checks are completed for each vehicle as and when required.
• End to end claim handling for any motor vehicle claims.
• Sourcing vehicles for fleet.
• Requirement to attend regular operational meetings, on occasion these will be in person.

Personal Characteristics

Skills

• Good PC skills
• Proven experience of end to end insurance claims handling
• Experience in fleet management, generating reports, and management of KPI’s
• Experience in transport operations
• Great communication skills, working with field-based teams
• The ability to problem-solve and make evidence led decisions
• Management of a busy and varied workload
• Working diligently to tight deadlines

Knowledge

• A high level of accuracy and attention to detail
• Ability to work independently, managing conflicting priorities with ease and efficiency
• An excellent communicator and multi-tasker with exceptional organisational abilities
• Ability to prioritise, manage time effectively, escalate issues appropriately
• Excellent written and verbal communication skills for all levels of management
• Excellent customer service skills
• Have a positive ‘can-do’ attitude

Behaviour

• Work with an inclusive approach
• Commercial acumen
• Role modelling ethical behaviours
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture.
• Able to work with minimal direction.
• Adaptability and being prepared to help out if circumstances require.

We would always expect you to:

• act with integrity
• act with due skill, care and diligence
• act with professionalism
• be open and co-operative with colleagues
• act with compassion to those both within the Company and those who we support in the accommodation

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Please confirm salary expectations

Experience:

• Fleet Coordination: 1 year (preferred)
• Managing Vehicle Insurance Claims: 1 year (required)

Work Location: Remote