Operations Manager - Commercial

Operations Manager - Commercial

Blackpool Tower, Promenade
Blackpool, LANCASHIRE, FY1 4BJ
United Kingdom

Are you looking for a job that’s full of FUN? Fancy working in one of Britain’s best-loved landmarks – The Blackpool Tower as a Commercial Operations Manager?

Working here feels pretty outstanding and our commercial team are a vital ingredient in the overall guest experience! Therefore, we’re looking for an expert leader who is guest focused and strives for the best in commercial excellence.

What we are looking for

• A commercial specialist
• A personable leader who conveys passion, energy, and a desire to deliver
• Someone with an understanding of the complexity of running several concessions or a large unit on a day-to-day basis
• Experience of setting and managing budgets and driving revenue

This is an exciting senior role reporting into the Head of Operations. Responsible for the overall commercial function, including admissions & ticketing, retail and food and beverage, with the support of the catering manager. This role will also coordinate relationships with our Games, Photo and VR partners across the attraction.

You’ll never be far from the action ensuring the highest standards of guest experience are achieved and delivering that all important wow first impression! Working with your team to maximise ticket sales and increase secondary spends, deliver excellent guest service. Offering the highest level of guest interaction by focusing on customer service, presentation, merchandising, food safety and overall financial performance.

People management and development will be crucial, with the help of your team of assistant managers and catering manager, you’ll recruit, lead and train the Commercial team to deliver memorable experiences.

This is a permanent, full-time role, working any 5 days out of 7. There will be regular weekend and bank holiday working on a roster basis, so you’ll need to be flexible with regards to working days and hours.

Alongside inspiring and encouraging others to deliver great results, you’ll also receive:

• Salary of £30,000 per annum
• Non contractual bonus of 15% of salary
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• O2 discount
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.