General Manager

Calling all Players - We are coming to YOU!

We are opening a brand new, state of the art family entertainment centre at Kingsway Retail Park, later this year.

Are you looking for a new opportunity within a fast-paced leisure business? Do you have what it takes to lead a team to deliver the ultimate customer service experience? If so, we might just have the role for you!

The ideal General Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

GAME ON:

Whilst working at Tenpin you will manage the day-to-day operation of our centre including the development and growth of our people, sales and profits. You will:

• Develop a culture to ensure we deliver consistent excellence in customer service
• Develop the business through proactive local sales promotions and the effective delivery of centrally developed products and promotions.
• Produce, in liaison with the Regional Manager, an annual business plan for the business identifying key areas for growth and financial improvement
• Ensure rigorous systems of financial control and management are in place and that all key financial targets are met to ensure maximum ROI
• Create a professional working environment through which all team members are adequately trained, regularly appraised and managed in a fair and consistent manner
• Be fully involved in the delivery of the corporate strategy and ensuring effective feedback to the Executive Team as appropriate.
• Provide a safe and secure environment for both staff and customers
• Provide support to the team on the centre floor when required
• To lead from the front and support the team on departments when necessary.
• To ensure the unit is self-sufficient with regards to sickness, holiday, vacancies and any other required cover
• To ensure the rota is adhered to by all Management.

Leave no pin standing... BENEFITS!

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
• Wagestream – constant access to your earnings
• Free Bowling for family & friends
• Free Food
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

Are you Player 1?

• Have a minimum of 2 years’ experience within a hands-on general manager role, ideally within leisure or hospitality
• Have experience in leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

How we roll:

TENPIN IS NOT JUST ABOUT BOWLING...

We are unforgettable entertainment. From one of the world’s first ever Hyperbowling experiences, Sector 7 laser arena, a range of Houdini’s escape rooms, our state-of-the-art arcades, American pool tables, and of course our bar and food menu.

Ready to bowl us over...