United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Application Support Engineer

🏢 Tenerity • 📍 Slough, Berkshire, South East England, England • 🕒 2 days ago

Salary Range

£50,096 - £63,534

£4,175 - £5,295 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

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Location Base

Slough, Berkshire, South East England, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Overview:

About the role ...

At Tenerity, we help companies across the world deepen their engagement with customers and enhance the value of those connections. Our relentless focus on innovation and effectiveness has created compelling, industry-leading technology and services that help our clients earn their customers' loyalty every day.

We owe our success to the culture and values our employees embrace and model every day. Transparency and communication form the bedrock of all that we do. We promote inclusion and diversity within our organization to garner perspective and build trust. And we are laser-focused on the needs of our clients, which means as their needs change, we will continue to adapt and innovate.

Responsibilities:

What to expect …

Provide production support for AWS Cloud & Nextgen Platform (Basic Java or any other programming skills, PL/SQL and basic Mobile app knowledge is mandatory)
Develop and maintain PL/SQL scripts to retrieve data for troubleshooting, analysis and reporting
Follow standards for IT Infra administration and AWS operation including the scheduling, running, monitoring, logging, management of errors

Recovery from failures, and validation of outputs to target systems
Experience with data modeling concepts and familiarity with data modeling & data configuration tools
Sound Knowledge in API & Micro services
Hands on experience in automating manual support operations

Secondary Skills ...

Provide 2nd line applications support for business Applications suite including website technologies.
Perform root cause analysis for application incidents
Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring
Provide On call Support (as part of roster)
Support Ticket (Incident) management

Raise tickets for 3rd line development teams and manage to resolution ensuring your customers are updated

Identify and develop utility software that can help automate and pro-actively manage the support status of business applications
Work with 1st and 3rd line groups to demonstrate ownership of problems and ensuring that the 1st line group are able to keep the customer updated with progress
Prepare and maintain support documentation for new product applications

Interact with different teams within Business and IT Operations for investigation of incidents, understanding changes being introduced via new projects
Share knowledge in a clear reproducible manner to the Application Support team
Be involved and lead support for new projects into production

Qualifications:

As our 2nd Line Support, you will manage the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.