Service Advisor
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Position Overview & Specifications
Service Advisor
Stratstone Jaguar Land Rover Newcastle
Salary of £24,298 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Jaguar Land Rover Newcastle ?
As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Service Advisor role?
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy!
As a Stratstone Associate, you’ll enjoy a competitive salary and a stunning environment to work in. Being a part of one of the UK’s leading automotive retailers, Pendragon, you’ll also have the option to treat yourself thanks to our exclusive Associate offers, from high street discounts to new car deals. If this sounds like a perfect fit for you, then apply today and start your career with us.
Job Types: Full-time, Permanent
Salary: £24,298.00-£29,098.00 per year
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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