Highlandwear Shipping & Export Operative

St. Kilda are the largest manufacturers of highlandwear and kilt accessories in Scotland, with six expert workshops. We are keeping traditional skills alive and export top-quality Scottish products all over the world. Over 30 years we have built our reputation on our attention to detail and the quality of our craftmanship.

The Shipping and Export Coordinator will own the creation & issuing of documentation but will also have a flair for exceptional customer service, ensuring any requests or issues from customers or external issuing bodies are dealt with promptly. A natural, hands-on leader, the Shipping and Export Coordinator will seek to continually review and improve processes within the team, setting standards & KPIs that will deliver on service.

The Role:

• Create and manage Sales Orders, Invoices, Delivery Notes and Purchase Orders.
• Liaise with various manufacturing workshops to coordinate goods for shipments.
• Check shipment contents accurately correlate with delivery notes.
• Process shipping labels and customs documentation.
• Stock Control.
• Process goods in.
• Any other duties for the successful running of the team.

Skills & Experience needed to thrive in our team:

• Extensive Export & Compliance documentation knowledge critical to be successful in this role.
• Passionate about Customer Service.
• Excellent communicator at all levels, capable of delivering concise, clear messaging.
• Experience exporting goods worldwide using couriers such as Parcelforce and DHL.
• Technically strong with systems – SAGE Accounts highly advantageous, Expert Microsoft Office.
• Experience in logistics or supply chain.
• Strong organizational and planning skills.
• Naturally inquisitive, seeks to stay on top of Compliance needs in an ever-changing environment.
• Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment.
• Seeks to improve & drives change to deliver customer service and cost efficiency results.
• Highly motivated, energetic, self-starter who works well under limited direction.
• Flexible working to accommodate business and Team needs.

Schedule:

• Monday to Thursday 8am to 4.30pm, Friday 8am to 1.30pm
• Remote working: No

Job Types: Full-time, Permanent

Salary: £19,000.00-£22,000.00 per year

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (required)

Experience:

• Order picker: 1 year (required)
• Customer service: 2 years (required)
• Dispatching: 1 year (required)

Work Location: In person