Reservations Agent

Position: Reservations Agent

Department: Central Reservations

Line Manager: Central Reservations Manager

Direct Reports: No

Salary: £11.50 per hour + commission

We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as Reservations Agent at Sonas Hotel Collection on the gorgeous Isle of Skye.

About the role:

At Sonas Hotel Collection, our mission is to deliver great highland hospitality to our guests, colleagues and neighbours. The word Sonas is Gaelic for Happiness, and happiness is our aim.

As the Reservations Agent, you will work closely with the central support teams, the operations teams and the hotel management teams to ensure the smooth running of the business by maintaining clear and accurate booking records and answering guest enquiries in a timely manner.

A snapshot of your key responsibilities:

· Answer company phone lines in a timely manner.

· Process guest enquiries whilst delivering exceptional customer service.

· Provide information to guests regarding the local areas of our hotels.

· Process payments accurately and in a timely manner.

· Answer all emails in a timely manner, escalating any emails to the relevant people.

Key requirements for this role:

· Previous experience in a similar role advantageous.

· Fantastic communication skills.

· Computer literate, including working knowledge of all Microsoft Office systems.

· Reslynx experience desirable.

· Valid right to work within the United Kingdom.

What’s In It For You?

· Staff Accommodation if necessary – rates to be discussed during interview.

· Additional holiday allowance for your birthday.

· 50% food discount in all our restaurants.

· Staff rates across all our hotels.

· Access to Health Assured which hosts a wealth of informational tools and support across many areas including:

o Financial Wellbeing

o Mental Health

o Exercise

o Heathy Eating

· Ongoing personal development with access to internal and external training programmes.

· Free Gym Membership at Local Gyms.

· A share of monthly tips split fairly across the business.

· Birthday lunches with the senior team.

· Free staff meals on duty.

· Paid breaks.

· Employee Of The Month celebrations.

Job Types: Full-time, Permanent

Salary: £11.50 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Isle of Skye, IV43 8QW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SHC - RA