Business Support Assistant

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Business Support Assistant will be part of a team that is at the heart of the business, supporting all departments. They provide vital support to the Sales and Customer Success teams with administration tasks which require accuracy and attention to detail. They are also available to help Senior Management. Where necessary, they will need to show the initiative to improve the processes involved in their role. Business support provide a friendly and helpful service as the first point of contact for inbound calls, ensuring a high level of customer service is extended to all current and potential clients at all times

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Our recognitions include being named in the renowned RegTech100 list for 2022, Great Place To Work Certified in Oct 2022 and we’re one of the fastest growing companies In Europe
• We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and on-site parking
• Employee welfare and fulfilment is a priority. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, healthy vending machines, and fresh fruit delivered weekly
• Under our flexible hybrid work policy you will have hybrid working options so you can also benefit from working from home
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• Regular training will develop your skills and the Mentor Scheme offers fantastic support for your progression
• Our excellent benefits package includes up to 30 days annual leave per year
• Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork
• Employee engagement and activities committee that plans social and charitable activities throughout the year
• Two big company celebrations per year - summer and winter events
• Company pension scheme, comprehensive private medical scheme and life insurance
• We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

VARIED DAY TO DAY RESPONSIBILITIES

• Preparing contract documents at the request of the Sales Team with a high level of accuracy and attention to detail
• Verifying documents and processing through to different teams
• Producing welcome letters for Customer Success introductions
• Ordering and processing Client International Check Requests
• Answering telephone calls professionally, and directing them in an appropriate way using Microsoft Teams
• Welcoming visitors and providing refreshments during their visit
• Ensuring the office is presentable, tidy, warm and welcoming for all visitors
• Checking all meeting rooms on a regular basis and clearing when necessary
• Creating promotional packs, proposals and welcome letters for various teams
• Recording and storing agreements on the internal system
• Producing reports for Directors and Leadership on an ad-hoc basis
• Uploading content to update the welcome screens for visitors
• Managing outgoing post from all departments
• Stock Management
• Scanning, photocopying, binding and managing internal administration where necessary

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• We are looking for someone who values teamwork as much as the rest of us
• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career
• You will be a quick learner who can grasp new information and respond to your clients' needs
• Our business moves at a fast pace and can be challenging and exciting so you will need to be confident multitasking
• You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets
• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service
• A good understanding of common technology including Microsoft Office, Teams, Outlook etc. is beneficial, although training will be provided
• Where necessary demonstrate the initiative to improve the processes involved in their role

Job Types: Full-time, Permanent

Salary: From £22,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Flexitime
• Free parking
• Gym membership
• Life insurance
• On-site gym
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Ilkley: reliably commute or plan to relocate before starting work (required)

Work Location: One location