United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Online Customer Service Assistant

🏢 Siamo Group • 📍 Ashby de la Zouch, England • 🕒 6 days ago

Salary Range

£20,500 - £20,500

£1,708 - £1,708 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

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Location Base

Ashby de la Zouch, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Online Customer Service Assistant

Ashby-De-La-Zouch

£20,500 Per Annum

We are recruiting for a Full-Time permanent experienced Online Customer Service Assistant for my well-established clients head office, here in Ashby De La Zouch, due to continuous and rapid growth.

This is an office-based role and predominantly dealing with customer queries for our online e-Commerce brands, so must be confident, personable and have strong administration and Microsoft office skills.

Job Responsibilities.

To prioritise and process customer orders and requests submitted by telephone, email, live chat, WhatsApp and Marketplace platforms.
To proactively communicate with customers in relation to their orders
To use order processing systems and support systems to deliver great customer care.
To work with internal colleagues to investigate and resolve any customer queries quickly and effectively.
To maintain thorough and accurate customer service records
To liaise with couriers to arrange collections and deliveries as needed.
To support with internal reporting and meeting records for the e-commerce function
To coordinate and complete the handling of order returns.
To ensure all customer’s orders are dispatched every day on time.
To work closely with the warehouse to resolve customer’s issues same day.
To complete a report every afternoon that investigates any issues in depth to come to a resolution or action from another member of staff.
To complete tasks set by the E-Commerce Team
To reply to all feedback on eBay, Amazon & Trustpilot or other platforms as required
To proactively try to learn about the products to extend product knowledge.
In essence, if it is anything to do with a customer and their orders then it is the Customer Service Assistants responsibility to handle the issue.
To deal with all customers; from their general queries to raising the orders
To do the invoicing each Friday

To be considered for this role you must have the following.

Have strong administration and Microsoft Office skills and experience.
Be confident, proactive and flexible with strong communication skills.
Have a high level of accuracy and attention to detail.
Be able to work effectively as part of a team.
Organise own workload with minimum supervision.
Enjoy working in a fast-paced environment, able to work well to timescales and deadlines.

Benefits include: