United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Creative Customer Success Manager (Austin, Remote)

Salary Range

Salary Disclosed on Application

Full Benefits Package

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Remote

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Partner Career Resources • Adsterra Native Ad

Position Overview & Specifications

Shuttlerock is a rapidly growing organization that works with some of the world's top advertisers. As part of the team, you will have the opportunity to work in a dynamic environment and be responsible for delivering best-in-class service to our client partners through account management, project management, and creative expertise. We are seeking an over-achieving individual who thrives in a fast-paced, constantly evolving environment and needs limited oversight. The ideal candidate should have experience and quantifiable success in advertising, customer success, and the marketing space.

Responsibilities:

Manage client accounts, project timelines, and creative projects while delivering on committed timeframes.
Work directly with channel partners such as Meta and Google, advertisers, and their agencies.
Onboard new partners onto the Shuttlerock platform and drive repeat orders post-initial project.
Strategically drive product adoption and create Shuttlerock product champions.
Build strong client relationships within our brands and across our main channel partners such as Facebook and Google.
Negotiate and secure contractual renewals.
Educate clients on industry creative trends, new service offerings, and best practices.
Run quarterly business review calls and deliver client project reporting.
Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
Drive commercial opportunities through upselling.
Provide strategic creative direction to clients.
Project manage projects to ensure they run on time while managing different internal/external stakeholders to ensure project efficiency.

Ideal capabilities and experience:

University degree, preferably in Advertising or Marketing Communication.
3-5 years of experience and experience working with cross-functional teams.
Must be well-organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
Ability to translate client/agency briefings into internal production briefings for our designers.
Comfortable leading calls and meetings with clients, partners, and key stakeholders.
Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.
Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.
Ability to understand the main drivers of creative performance and clearly explain recommendations and historical results.
Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.
Excellent communicator.
Self-starter used to dealing with ambiguity and ideally having worked previously in a fast-paced start-up.
Great experience in account growth and expansion
Advertising platform certifications, such as Meta Blueprint, are a big plus.

In summary, we are seeking an enthusiastic and detail-oriented Creative Customer Success Manager with excellent communication skills and a passion for providing excellent customer service. The ideal candidate will be a self-starter, able to work in a fast-paced, ever-changing environment, and possess a strong desire to learn and grow with the company.