Senior on-site IT Support Engineer
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Position Overview & Specifications
Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a Senior On-Site IT Support Engineer position.
Key Responsibilities
The Senior On-Site IT Support Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.
An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.
- Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
- Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
- Take an active role in personal and team development to increase technical proficiency and increase productivity.
Skills and Qualifications
- Technical knowledge and experience of IT and IT support with on-site experience.
- Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
- Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
- Good understanding of Antivirus Software and backup issues.
Benefits
- 23 days of holiday, rising to 26 days + bank holidays
- Private healthcare and life insurance
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership
Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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