Remote Customer Service Advisor - Roadside Assistance
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Position Overview & Specifications
About The Role
Are you seeking a permanent remote career where you select between 30 and 40 hours per week AND on a flexible booking basis?
Do you live on the UK mainland or in Northern Ireland and wish to avoid the commute and costly lunches?
We are proud to continually partner with well-known and award-winning roadside assistance brand and be the valuable connection between the customer and client. Our partnerships thrive on providing industry leading regulated support and advice. You only need to make one application to be considered for all home agent roles.
About the Role of a Roadside Assistance Customer Service Advisor
Permanently employed by Sensee, you will represent a well-known and award-winning roadside assistance provider that was founded in 1905. You will be trained to succeed and become a subject matter expert in what is seen as the fourth line of emergency services. You will receive inbound calls and navigate multiple virtual platforms, including a mapping system. You will obtain, relay and record information in line with regulation, safety and partnership requirements. The role will involve supporting customers that have broken down on the roadside and require reassurance and urgent support.
Once trained you will be set up to receive back-to-back inbound calls, which at peak times like during bad weather conditions, can require extra commitment to work swiftly and accurately to support the next customer in need of urgent advice. In their time of need customers can be upset and you will need to show empathy, resilience and be a calming and controlled influence in what is a time of panic for some. For those that have resilience and a passion to help others this fully remote role may be just what you are looking for!
It is essential that you are a remote working brand ambassador and are an integral part of our remote Sensee family, making a difference in everything we do.
About Us
As a leading and trusted outsourcer in the Customer Service industry, we represent and support major brands deliver an exceptional customer experience. Sensee take the human approach and provide freedom to work in a pioneering environment driven by conscience. We care about our people, our planet, our communities, and therefore we have been fully remote since 2004. Accessible, low carbon footprint careers for everyone!
The Benefits
- Select between 30 and 40 hours per week
- Book working hours on a flexible booking basis aligned to partnership requirements
- Train remotely on a full-time basis
- No commute or dress code
- 30 days holiday (pro rata for part time)
- Increasing holidays based on length of service
- 24/7 Employee Assistance Programme
- Kit provided
About You
- Impressive IT skills, with the ability to multitask
- Superb rapport building skills
- Amazing levels of active listening, understanding and resilience
- Excellent verbal and written communication skills
- Thorough approach to following FCA and account processes
- Previous experience in a customer facing support role
- Enthusiastic team player, always ready to take up the next challenge
- Able to attend remote full-time training
- Can provide a dedicated home working space that offers safety and comfort
- Fantastic approach to utilising internal engagement tools to thrive, have fun and progress on the career ladder
About Us
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, age, sexual orientation, ethnicity, faith and gender. Everyone is welcome and supported in their career development with Sensee.
In line with our company values and certifications, Sensee also welcome applications from candidates with a disability, candidates that are a military spouse and those living in our remote/rural communities across the United Kingdom, including Northern Ireland.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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