Hotel Receptionist
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Position Overview & Specifications
Role: Receptionist
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: Competitive (depending on experience & to be discussed at interview)
Hours: 0-40 hours (Full-Time), including weekends & bank holidays.
Relationships: General Manager, Spa Team, Reception Team
Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onsite dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences.
People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit. Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.
We are seeking to appoint a Receptionist to join our vibrant team in providing quality customer service and support for our guests staying at the hotel to start 13th March 2023.
The ideal candidate
- Previous Reception experience is essential – minimum of x1 years
- Excellent customer service and communication skills
- Attention to detail to ensure the 5-star standard of service is delivered
- Computer literate and a good knowledge and understanding of Microsoft systems and Micros EPOS system
- Ability to effectively interact with management, staff and guests in a professional manner
- Be a team player as well as an individual worker
- To be well presented and represent a high standard of competence at all times
- Must have transport
Benefits
- Great support from the central team
- Training & development provided
- Progression opportunities
- Exciting opportunity to be a part of the growing business and the chance to work at a Hotel that has undergone significant investment to its facilities, properties and award-winning Serenity Spa
- Competitive salary
- Holidays
- Free parking
- Monthly & Yearly staff incentives and rewards schemes including access to Hospitality Rewards which includes discounts off various retailers and outlets plus a Byond card which offers a cashback scheme
If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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