Governance and Complaint Officer (REC1216)

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.

These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live theirlives fully, regardless of present or past circumstances.

For Scotland’s Mental Health

Post: Governance and Complaint Officer

Ref: REC1216

Location: Glasgow (SAMH Brunswick House Office)

Hours: 37.5 per week

Salary: £35,747.00 to £40,022.00 (Salary Points 36 – 40)

Contract: Permanent

About the Role

This new Governance and Complaints Officer will support Legal Counsel in the execution and management of legal, regulatory, performance and governance matters to ensure that the organisation is compliant with relevant legislation and that best practice is observed. This post holder will also manage the complaints process across SAMH and work with teams across SAMH in a wide variety of other areas, for example - management of organisational policies; data protection requests; governance reporting; insurance; and governance and compliance related projects.

What we are looking for

We value and recognise relevant specialist skills and experience gained outside of education to be just as valuable as a degree. In this post, we’re looking for someone with prior experience relevant to the role. To succeed in the role you will have excellent organisational skills, be able to interpret and analyse information, and have an approachable style to building good working relationships.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities.

You will be given the chance to develop your knowledge and skills, as well as develop professionally.

Some of our benefits include;

· Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions

· 30 days annual leave rising to 33 after 5 years’ service

· 4 public holidays

· 2 paid wellbeing days off per year to use on what matters to you.

· Team wellbeing allowance

· Workplace pension scheme

· Life Assurance policy

· Employee Assistance Programme including free, confidential access to support

Closing date for applications will be 31st May 2023 at 12noon

To apply and for further information please visit (copy and paste);

https://samh.t1cloud.com/T1Default/CiAnywhere/Web/SAMH/Public/Function/%24ORG.REC.EXAPN.WIZ/RECRUIT_EXT?suite=CES&token=4f34707a-4bcd-4362-a565-f5e75a762305

A Disclosure Scotland check, Right to Work in the UK check and proof of any qualifications declared your application will be required.

Applications are welcome from people who have experienced mental health difficulties.

Please note we reserve the right to close this vacancy early should we receive a high level of applicants and would encourage you to submit your application as early as possible.

Job Types: Full-time, Permanent

Salary: £35,747.00-£40,022.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: REC1216