Operations Administrator| Bradford| Hybrid

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

An opportunity has arisen to join the Supplier Support /Customer response team within Financial Support based in Milton Keynes, Bradford or Sheffield.

Reporting to the Team Manager, your responsibilities will include multiple activities and processes that span all products, systems, customer journeys. This will include liaising and speaking to 3rd parties, handling exception queries from other parts of the bank as well as requests for our strategic partner. The type of work the team will undertake, includes dealing with administration and case work for Retail, Secured & legacy products, queries, Post Litigation, & Post secured possession.

You'll be role modelling Santander culture and behaviours. As SME’s and experienced FS colleague, you will be given excellent opportunities to support the wider FS team, dealing with projects, improvement initiatives and case studies.

The difference you’ll make.

• Dealing with administration tasks and phone calls for FS Customer response team/Supplier Support in an accurate and timely manner will support our requirements to deliver good customer outcomes and excellent customer service

• Building relationships with our internal and external customers, strategic partners, and 3rd party Suppliers

What you’ll bring.

• Administrative experience in a fast moving environment and adaptable to change

• Open minded and attention to detail

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Empathy with customers and colleagues

• Experience and understanding of financial support systems, strategies

• Experience in the mortgage litigation process

What else you need to know.

This is a 12 month Secondment role in Milton Keynes, Bradford or Sheffield.

The working hours are Monday-Friday 9AM-5PM.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• £500 annual cash allowance to spend on our great range of benefits.

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• Support your favourite causes through charitable giving and our community partnerships

• Share in Santander’s success by investing in our share plans

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.