Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid

WHAT YOU WILL BE DOING

Join our community.

This is a great opportunity to work as a Monitoring Operations Analyst in a dynamic Shift based environment to help drive us towards the goal of a digitally enabled Bank.

By managing key events appropriately and efficiently in line with the Service framework, you will be very much involved in ensuring that key SLA’s for Service are being met whilst we continue transforming to a Digital bank.

The difference you’ll make.

• Managing the full Event end to end process for technology and Service focused triggers following agreed processes.
• Communicating clearly and concisely always is key within the team as you may engage a multitude of support teams for a variety of reasons.
• Collaborating with all departments from across the Bank, to ensure we deliver the best Service possible, as Operationally we are the Central Hub and have key relationships with Change and Incident teams.
• Recognising and understanding where all risks are in your own area, ensuring all relevant controls are followed.
• Analysing and deliver key Service Metrics from the tools available as well as enhancing views to the multitude of different Services we Deliver as a Bank.

What you’ll bring.

• Understanding of Cloud computing
• Understanding of Logical Flows. (Infrastructure /Application)
• ITIL awareness – Incident and Change disciplines specifically

It would also be nice for you to have.

• ServiceNow extensive knowledge and use.
• Previous Banking experience.
• Agile Fundamentals - including understand of IaaS, PaaS, microservices, docker and continuous deployment lifecycle. ALM.

What else you need to know.

This is a permanent role based in Milton Keynes.

This role is a shift-based role in a department that continues to evolve.

Shift allowance of 33% in addition to basic salary capped at £10,000.

Shift Pattern is on a 4-week cycle, shifts are 07:30 – 20:00 Days and 19:30 – 08:00 nights.

Shifts are 2 x days and 2 x nights then 4 off then repeating.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.