Communications Analyst |S2 | Bradford

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

Partnering directly with IT developers to expand the digital services available across the Customer Communication platform, focusing on delivering value add to customers and successfully delivery of multiple Santander initiatives. We are a motivated team, seeking an individual who is truly passionate about their work and attention to detail.

The difference you’ll make.

• Working in an agile way, you will be key to the success of multiple key Santander initiatives for Customer Communication. Inputting in to design of new functionality, defining reconciliation and control models, testing of build and then successful use, to support migrations & projects.

• Providing communications to our customer - you will receive training on an external Industry software called 'Quadient' Inspire Interactive, this will enable you to create briefs and communications within the system, collaborate to test and put live communications, which will be sent to external SANUK customers via email, eDoc, print, SMS and push notification.

• Embracing change with experience of updating systems or something intricate/technical that requires attention to detail. Or you have experience with customer communications eg writing, checking, or how SanUK Governance process works

• Managing controls/reconciliations or work with data and act now when you see issues

What you’ll bring.

• Excellent organisational & planning skills with the ability to work proactively and prioritise within tight timescales.

• Attention to detail.

• Be proactive in identifying ways to improve processes/customer journey’s through go digital movement.

It would also be nice for you to have.

• Presentation skills & ability to tailor approach to a variety audience.

• Working knowledge of controls management.

• Working knowledge of Santander business processes.

• Agile Project knowledge.

What else you need to know.

We work on a 35 hours per week basis between 8 am – 5 pm, we also complete reconciliations 365 days a year and requirements are to work an average of 1 in 7 weekends including bank holidays

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs

• Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits.

• Eligible for a discretionary performance-related annual bonus

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

• Share in Santander’s success by investing in our share plans

• Support your favourite causes through charitable giving and our community partnerships

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.