Healthcare support worker

This is an exciting opportunity for an enthusiastic individual with excellent communication skills to join our Urology Benign Nursing team.

The team provide largely outpatients services, presently at City and Sandwell Hospitals. The role will involve both clerical and clinical duties to enhance patient care.

This is a full time post with some cross site working.

You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise your own workload.

There will be a requirement to learn the patient administration systems and clinical skills to undertake flow rate investigations safely.

As a full time post, the successful candidate will be expected to work 37.5 hours over a working week, presently Monday to Friday, with flexibility.

The successful candidate will enhance our experienced, friendly team by having the following experience and qualities;

GCE/GCSE English equivalent to a Grade C

Excellent communication skills to deal with patients, colleagues and referring agents.

Ability to prioritise own work and work under pressure with conflicting demands.

Team player

The clerical duties would include booking appointments, sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.

The clinical aspects will include; undertaking flow rate investigations once training is completed, assisting other team members with patient clinics. Preparing the environment and patients for procedures in accordance with infection control guidelines.

The successful candidate will need to be computer literate in order to use our automated appointment system.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
Our People – to cultivate and sustain happy, productive and engaged staff

Our Patients – to be good or outstanding in everything we do

Our Population – to work seamlessly with our partners to improve live

The clerical duties would include booking appointments, sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.

The clinical aspects will include; undertaking flow rate investigations once training is completed, assisting other team members with patient clinics. Preparing the environment and patients for procedures in accordance with infection control guidelines.

The successful candidate will need