Retail Operations Manager

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We have an exciting opportunity for a Operations manager to join our Swindon Store. You will have the opportunity to work for an iconic and unique lifestyle brand with exciting career opportunities within Ralph Lauren. Our ethos is that you can work in environment where you can bring your whole self to work. You will lead the BOH by driving performance and maintaining an elevated Ralph Lauren customer experience within the store.

• Embrace & Demonstrate the RL Brand philosophy & EMEA values
• Drive store performance & profitability with a customer first culture
• Drive the retail initiatives to support the Brand business vision & increase productivity
• Lead & develop the team to deliver the highest standards of Operational & Inventory productivity, compliance & execution

EXCEED SALES AND PROFITABILITY TARGETS

• Deliver profit expectations by managing expenses and exceeding sales and key metric targets: Conversion, Units per transaction, Sales per worked hours and delivery and replenishment productivity
• Partner with CEM to implement action plans to minimize shrink and improve store compliance
• Identify opportunities to benefit the business
• Manage Marked out of stock efficiently following company calendar & guidelines
• Maintain a safe working environment for customers & employees

INSPIRE AND DEVELOP THE TEAM

• Lead & inspire the team to deliver process efficiencies to support the Customer Experience team
• Responsible for developing the best talent with skills to complete the Operational job roles
• Set goals, support personal development plans & opportunities linked to performance
• Manage the operational training of store process, technical devices including the registers
• Recognize achievements across all level of employees
• Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors

RL EXPERIENCE AND SERVICE MODEL

• Support the consistent communication, drive the RL Experience service model to an exceptional level to ensure a positive lasting impression
• Share product knowledge ,to ensure operational efficiencies & fulfilment of product
• Drive operational efficiencies to ensure that the customer experience team can connect, convert and conclude

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY

• Manage delivery processing & inventory flow, to increase sales & exceed delivery processing KPI's
• Ensure deliveries are treated with priority & efficiently to avoid any loss of sales
• Partner with the customer experience team to ensure daily replenishment requirements are achieved & replenishment targets are exceeded
• Monitor & manage the RFID & IPOD processes to ensure daily compliance
• Manage the workforce scheduling tool, ensure daily, weekly, monthly data are maintained
• Ensure compliance to company policy & procedures including, cash management and Health & Safety.
• Manage store supply requirements & expenses within agree budget
• Manage store opening, closing elements which relate to registers , cash management efficiently to company guidelines, daily reconciliation & call out any financial risk to line Manager

Skills & Knowledge

• Energetic, passionate and results driven
• Must have manged a team of 10+
• Experienced leader having previously worked in a fast-paced environment
• Excellent communication skills
• 2 strategic cycle's in a Operations manager role
• Covered or knowledge front of house operations
• Must have used WFM

Job Type: Full-time

Salary: Up to £32,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Swindon, SN2 2DY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 24/04/2023
Reference ID: w131847