Senior Cargo Customer Service Agent

About the role:

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Cargo Regional Office team as a Senior Cargo Customer Service Agent in our office in Heathrow.

Join the #MovedByPeople family and leave a mark as part of Cargo Regional Office team.

The role will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. The role holder will also ensure the smooth operation flow of cargo through acceptance and management of bookings, and the identification of the needs and improvement of customer service performance for the local station.

Some of the tasks include:

• Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.
• Identify needs and improve cargo sales and operational performance for local station.
• Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
• Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.
• Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.
• Attend to all customer queries with regard to cargo shipments.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualifications with a minimum of 2 years job-related experience in the airline or the freight forwarding industry.
• Travel industry qualifications e.g. IATA / UFTAA will be an added advantage.
• Knowledge of the Cargo Reservation system.
• Knowledge of the overall Air Cargo Operations and set up.
• Customer service and sales skills.
• Excellent command of English language.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.