Employee Relations Service Delivery Team Senior Associate

This is an existing role within ER which forms part of the ER Service Delivery team. The ER Service Delivery team forms part of the operating model in ER and has the sole responsibility for managing all formal employee case management activities and for recording cases on Navex, a new case management recording system. The ERPA Advisor is an essential role as part of this team, providing employee advice to the business on employee relations matters and they are accountable for case handling of all non complex employee relations matters relating to misconduct, performance management and health/wellbeing case management activities across all LoS business areas UK firmwide.

The majority of their work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams.

The technical expertise required for the role is the ability to demonstrate knowledge of key employee relations policies.

An ability to interpret employee relations policies in order to offer pragmatic, commercial advice on employee relations matters that enables stakeholders to resolve employee issues

Working experience of case management systems is also preferable for recording case management activities (although coaching can be provided, so displaying a willingness to further develop these skills is desirable.)

Reporting into the ER Service Delivery Manager, this role will consist of the following key tasks:

• Responsible for the end to end management of the disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports. Supporting disciplinary chairs and employees through investigation and disciplinary procedures. on matters relating to (but not limited to):

  • Timesheet irregularities

  • Mandatory risk management tasks

  • General conduct matters (eg timekeeping, behaviour etc)

  • Data loss/theft

  • Formal performance management and capability matters

• Offer employee relations advice on health/wellbeing policies and practices.

• Case handling health and wellbeing cases, including the management of occupational health referrals and income protection benefit activities.

• Case handing non-complex appeals, e.g. appeals against disciplinary warnings.

• Offer employee relations advice on employment policies relating to conduct, health/wellbeing, performance, handling informal complaints, and general employee relations queries. e.g special leave

• Producing high quality documentation including reports, letters, meeting notes etc.

• Using the Navex case management system to record accurate and timely case updates for management information purposes.

• Competently handling sensitive HC confidential data to meet GDPR and Data Privacy compliance requirements.

• Working with the ER Service Delivery team to continuously improve data capture processes and data quality

The ideal candidate will have the following attributes:

• Ability to work effectively under pressure whilst not compromising professional standards

• Strong communication skills both written and oral

• A customer-focused mindset

• Passionate interest in learning new technology and taking personal responsibility to remain curious on advances in new developments.

• Ability to work with multiple sources of data and assimilate information quickly

• Excellent attention to detail

• Can work both independently and as part of a team

• Remain curious to challenge existing interpretation of employment policies to ensure continuous improvement

• Proficient demonstration in the use of software applications

• Ability to work on own initiative with minimal supervision

• A passion for change and innovation

Preferred

• Knowledge of Navex case management system

• Knowledge of GDPR and Compliance regulations

• Knowledge of HC systems

• Knowledge of digital tools Tableau, Alteryx

• Knowledge of HC team and xLoS people team structures would be advantageous

• Strong ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment

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