United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Trainee Customer Service Advisor

🏢 Preston City Council • 📍 Preston, North West England, England • 🕒 2 days ago

Salary Range

£21,189 - £21,575

£1,766 - £1,798 / mo

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This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

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Location Base

Preston, North West England, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

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Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

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Position Overview & Specifications

Contact Centre

Location:

Town Hall

Salary:

£21,189 to £21,575 per annum

Post Type:

Full Time

Contract Type:

Permanent

Closing Date:

23.59 hours BST on Thursday 27 April 2023

Reference:

COIT04021

Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis Trainee Customer Service Advisor.

The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.

Duties include:

To deal with members of the public by telephone, correspondence and face to face as required.
To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
To promote a positive image of the Council working as part of an integrated team

We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.

Please note that evidence of relevant qualifications need to be seen at interview