Concierge
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Position Overview & Specifications
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for an experienced Residential Concierge to join our team based at an iconic media building in White City that has been converted into a luxury residence.
If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming part of our concierge team! This position is perfect if you enjoy giving a warm greeting and jump at the chance to help people at a moment’s notice.
An ability to multitask and a willingness to go the extra mile to exceed our residents’ expectations is imperative. Our concierge team also: ensure that all parcels are logged in the system; help out during residents’ events; and make sure any requests are followed through to completion in a timely manner.
Salary: £29,000
Hours: 48 hours per week, 12 hour shifts between 10am-10pm on a 4 days on 4 days off rotational pattern.
The perfect candidate will be energetic and positive, with a strong attention to detail and a focus on excellent customer service.
Applicants must have a proven track record in delivering outstanding 5-star service as a concierge within either a high-end hotel or residential environment.
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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