Trainee Support Analyst

About us

We are professional and agile.

We are a Global IT solutions company which was set up to provide managed end to end IT solutions for UK and US based organisations. Our headquarters is based in the UK, with offices in the US and Bangalore in India, where the technical operations are managed by UK professionals.

We have a dedicated team with over 30 years of IT experience with extensive range of technical and business skills. We have worked with some of the world’s largest corporations to build and maintain complex systems, clients such as HSBC, Xerox, Thomas Cook, Harvey Nichols, Schroders. We thrive on challenging projects that may sometimes appear to be an impossible mission to a mission perfected to meet our clients’ expectations. We get a ‘buzz’ from delivering an IT solution that not only works but delivers beyond our clients’ expectations.

We are seeking a Support Analyst to join our team. The ideal candidate for this position is a self-motivated individual who can work independently in an office environment. Day to day responsibilities will include problem solving, data analysis, server maintenance, and supporting our development team. The successful candidate will be able to make quick and sound decisions in a fast-paced office environment and has a high degree of familiarity with supporting our development team.

As the IT Support Analyst, you will assist with the day-to-day running of the IT department including: • Building and deploying desktop and laptop Windows PC’s • Installing and configuring standard applications • Installing and configuring Avaya Phonehandsets • Reporting faults and configuration requests to third party suppliers • Monitoring the IT support mailbox and assisting with first- and second-line support requests • Provide training to staff on all IT products The ideal candidate must have at least a year’s experience in a similar role, and a qualification in Computer Science would be advantageous (role can be adapted to suit a graduate). You must have good communication skills, excellent attention to detail and be able to work to deadlines.

Job Types: Full-time, Permanent

Salary: £25,600.00-£28,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Childcare
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• Gym membership
• Housing allowance
• Language training provided
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Relocation assistance
• Sick pay
• Store discount
• Unlimited paid holidays
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Watford: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Education:

• Bachelor's (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Watford