Workflow Coordinator

The Petroc Group Practice has 4 sites, Padstow, St Columb Major, St Columb Road and St Merryn.

We are a dispensing practice based in north Cornwall in quite a rural setting. On the beautiful, and hard to beat, north Cornwall coast, we are no Doc Martin. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and to give continuity of care.

We are a friendly and supportive team, with lots of experienced members of staff that are on hand for advice and assistance.

We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and Registrars, sitting alongside Paramedics, Social Prescribers, Clinical Pharmacist, Nurse Practitioners, HCA's and all our dispensers, admin and secretarial teams.

We are looking for an enthusiastic and motivated workflow coordinator to join our administration team to provide support to the doctors and health professionals and management team. The successful candidate must be flexible in their approach and be able to use their own initiative.

Hours: Full-Time - 37 hours

Salary: From £10.42 an hour - Pay is subject to experience.

Benefits:

• 25 days Annual leave + Bank holidays
• NHS pension
• Simply Health Scheme Register

Job responsibilities:

• To process document management/following the workflow protocol.
• To assist with all clerical and administrative duties.
• To make appointments, bookings and admissions as required.
• To liaise and arrange meetings as required and to attend meetings and take minutes.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computer clinic system in an accurate and secure manner.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Workflow Coordinator skills and qualifications:

A Workflow Coordinator will interact with people throughout their working day. Apart from dealing directly with patients, they will liaise with consultants, co-workers, suppliers and medical staff. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information. A successful candidate will have various prerequisite skills and qualifications that typically include:

• Excellent customer service skills and the ability to put the needs of patients first
• Knowledge of medical terminology to accurately input codes into patient records
• Computer literacy, including a working knowledge of relevant programs, such as Word and Excel
• The ability to function well in a team to provide effective administrative support
• Excellent organisational skills
• Ability to maintain strict confidentiality and deal with the public in a sensitive way
• Good spelling and grammar for typing clinical and administrative correspondence
• Ideally candidates will have AMSPAR or City & Guilds equivalent qualification

Job Type: Full-time

Salary: From £10.42 per hour

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• St. Columb: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: One location