Customer Services Team Leader
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Position Overview & Specifications
Permanent
Full-Time - 37 hours per week
Closing date: Wednesday 22nd February 2023
Interview date: Monday 6th March 2023
Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
A fantastic opportunity has arisen for a Customer Services Team Leader to support our Customer Services Manager in developing and monitoring the team’s performance to ensure we meet and aim to exceed key performance indicator (KPI) targets and customer expectations.
We can offer you:
A minimum of 28 days holiday per year (plus bank holidays)
A great pension scheme that’s designed to suit your needs
Hybrid working – a mix of office and home working (requirement of 3 days working from our office at Ropewalks, Macclesfield, to support the team). Flexible Working Hours can be considered.
Access to our Health Cash Plan
Training and development. Let us know where you want to get to and we’ll help you get there
A focus on your health and wellbeing
A state of the art modern office with a friendly working environment
In this hands-on role you will coach and supervise a team to deliver day to day operational requirements. Activities include; ensuring team members deal with a range of diverse customers in an effective manner, encouraging solution-focused responses, proactively planning, directing and monitoring team resources, being responsible for gathering information required for performance assessments in relation to service standards and supporting the team with complex queries.
To succeed you’ll have experience of coaching and developing colleagues in a call/contact centre or Customer Services Team. You will have excellent interpersonal, planning and problem solving skills and be confident in being the first point of contact in dealing with people management issues.
Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!
We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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