Head of Client Boarding

At Orbital we are on an exciting mission to revolutionise corporate treasury management through an innovative multi-currency banking and crypto offering. Our company sits at the frontier of digital assets (crypto) and traditional (fiat) finance and is leading the way to bridging those two worlds for corporate clients globally. We believe crypto is here to stay, and we want to be the first to bring a combined offering of corporate banking products and digital assets under one exciting platform. Learn more about our team and company story here.

What is the purpose of this role in the delivery of our mission?

You will play a crucial role in effectively and proactively leading the Client Onboarding team. This is a crucial part of the business that sets the standard of our Client experience and is fundamental to the management of risk. You will be tracking and ensuring the progress with new clients onboarding pipeline and updating the senior management on the status. You will strive for continual improvement to lead a friction-less, efficient and engaging boarding experience.

What are the key responsibilities / activities of the role?

● Manage and oversee the end to end.process of the onboarding of clients

● Conduct an implementation meeting/call with the prospect clients

● Explain the onboarding process, project timelines, contacts and communication forums to the prospect clients

● Issue the KYC requirements via the Speedy Boarding Portal to prospective clients and oversee the process of obtaining required information and documentation

● Application - manage the Speedy Boarding Portal to track and progress applications swiftly and effectively.

● Review - Validate the prospect client’s KYC pack for completeness before submitting it to the Compliance team for review and approval

● Contracting - Manage the allocation of the MSA and NDA to ensure contractual terms and agreed prior to approval.

● Platform and Process Intro – Arrange and host the Onboarding Calls to engage the prospective client in the Boarding Process and to demonstrate the Speedy Boarding Portal to prevent delay and optimise the Client experience.

● Test transactions – Coordinate with our Operations team to ensure that the live test for integrating Clients is working effectively and foresees any issues to mitigate the risk of delay.

● Reporting & Service Review – review call timetable, service contact info, methods and escalation points, key reports review and review of merchant issues and tickets.

● Act as the contact person for our clients through the boarding process - advise and assist via telephone, email and skype and in some cases in person.

● Perform and execute processes based on the processor and client-defined policies, procedures and contractual agreement.

● Act as the lead point of contact for any and all matters specific to clients pre go-live.

● Build and maintain strong and long-lasting client/partner relationships and act as a trusted adviser in that regard

● Ensure the timely and successful delivery of the company’s solutions according to clients’ needs and objectives.

● Communicate clearly the progress of any project or ongoing negotiations.

● Develop new business with existing clients and/or identify areas of improvement.

● Prepare reports on project/negotiation status.

● Identify and grow opportunities

● Assist with issue escalations as needed.

● Collaborate with executive management and other departments/teams in determining and planning client solutions.

● Responsible for providing well-documented clients requirements to our product management team.

● Coordinate with business development and operations for a smooth transition of flow between merchants and partners.

● Cooperate with different departments to develop service methodologies and procedures.

● Continually look for process improvements.

● Enhance the internal know-how through continuous improvement of the modular knowledge base system.

● Perform other tasks and duties that may be assigned from time to time.

What are the essential skills, qualifications and experience required for the role?

● You have at least 5 years of work experience in Onboarding and FCC / Compliance function as a team lead or Compliance Officer

● You have professional work experience in Financial Services, Payments/Emoney and/or Cryptoasset sectors – e.g. Fintechs, Digital Banking, Crypto Exchange/Custodian and/or Auditor firms

● You are qualified with the Association of Certified Anti-Money Laundering Specialist (ACAMS), Certified Fraud Examiner (CFE) and/or have relevant legal qualification

● You have experience working with FCC related technologies and systems, such as World Check, TruNarrative, Napier, Chainalysis, Elliptic, Featurespace etc.

● You have a clear understanding of how data and analytics can be used to detect, prevent and manage financial crimes in an innovative Fintech company

● You have an excellent working knowledge of UK and EEA (and other main global) anti-financial crime regulations, rules, industry guidelines and trends within the Payments/Emoney, Banking and/or Crypto sectors

● You have strong written and verbal communications skills, including the talent to deliver comprehensive reports and presentations to the MLRO and/or senior leadership

● You are detail-oriented and balanced, with the ability to see a broader perspective and continually challenge

● You are a well-organised, self-starter, able to prioritise quickly within an agile learning environment

● You can meet critical deadlines in calm and efficient ways, even within tight timeframes

● You thrive on collaboration and enjoy continuous development

What are the desirable skills, qualifications and experience that would be beneficial for the role?

● Pragmatic approach to problem solving and continuous improvement

● Excellent verbal and written communication skills

● Confident when liaising with Clients

● Experience in working fast paced environment

● Multitasking and great prioritisation skills

● Ability to work outside of the comfort zone

Job Types: Full-time, Permanent

Salary: £75,000.00-£85,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee stock ownership plan
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London