Relationship Associate

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer paid short-term disability and life insurance

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

We’re Looking For:

We are seeking a Relationship Associate with experience in building relationships, managing accounts, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience, managing risk, and identifying growth prospects. The ideal candidate will have two years in customer service/account management, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

• Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.

• Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.

• Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

• Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

• Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau.

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.

• Identify and manage daily customer delinquencies.

• Identify dealer needs to promote product solutions and campaigns.

• Spend roughly 90% of your time on managing existing accounts and roughly 10% focused on new business development.

Must Have’s:

• Two years customer service/account management experience

• A valid driver's license

• Willingness to travel locally to support our customer base

• Attention to detail and ability to prioritize and stay organized

Nice to Have’s:

• One year in sales or sales support

• Previous auto industry experience

• Experience with Microsoft Suite and Salesforce

• Experience with titles