Customer Service Administrator
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Position Overview & Specifications
Job Title: Customer Service Administrator
Location: Chippenham
Pay Range/details: £23,000 + company wide bonus
Contract Type: Permanent
Our client, a national fleet company, are seeking a customer service administrator to join their growing team, to assist the customer service advisors with the admin and data entry for various clients throughout the UK, and liaising with internal departments to follow up on a range of enquiries.
Key Responsibilities – Driver Care Administrator
- Writing up reports and notes from call operators
- Uploading information correctly into data management system
- Taking calls during busy periods
- Liaising with internal departments to follow up enquiries
- Excellent questioning and listening skills with an ability to assimilate accurate information
- Able to instantly build and maintain rapport with a range of people
- Articulate with a high standard of all round communication skills
Experience & Requirements – Driver Care Administrator
- Experience in customer service related role is essential
- A positive, confident, and approachable style when dealing with customers and other third parties
- Experience using a computer, internet, and email, and be able to rasp new software easily and quickly.
- Capable of using Microsoft Word, Excel, and Outlook to an intermediate level
- Good communication skills
What we can offer – Driver Care Administrator
- Annual Company Bonus (up to £5,000)
- Matched pension to 5%
- Death in Service – 4 x salary
- 25 days annual holiday entitlement + Birthday + Bank Holidays
- Salary Exchange - Holiday purchase scheme (up to 3 days)
- Salary Exchange - Car Scheme
For more information on this role, please contact Annabel Clifford on 01453 829 536 or send a copy of your CV to annabel.clifford@omegaresource.co.uk
Candidates who are currently a Administrator, Sales Desk Receptionist, Insurance Administrator, Administration Assistant may be suitable for this position
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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